Job Description

Sr. Architect - Dynamics 365 CRM & Power Platform
Location: Singapore. This is a hybrid role where you will work 2-3 days in our Singapore office and the remaining days from home, unless otherwise agreed with the Manager.
Insight at a Glance

• 14,000+ engaged teammates globally
• #1 on the Best Workplaces in Singapore(TM) 2024 List
• #20 on Fortune's World's Best Workplaces(TM) list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
Leadership: The Manager for this role, John Jones, SANZ Practice Director, is based in Sydney and leads our Business Applications function. John's recent acceptance into the global Distinguished Technologists program is a testament to his visionary leadership and dedication to pushing the boundaries of technology whilst driving game-changing contributions.
As a Sr. Architect, Dynamics 365 CRM with Insight, you will own and drive challenging projects and work with customers to understand functional and business requirements and design appropriate solutions. We will count on you to be an SME for strategic client opportunities and provide leadership and technical support to your teammates. Along the way, you will get to:

• Act as a team lead on smaller engagements taking ownership of the team tasks
• Assist other team members in resolving common development and design problems.
• Provide consulting services including discovery, design, build, deployment, test, pilot, documentation, and transition.
• Assist customers in resolving highly technical and complex problems.
• Work within political, cost, and technical constraints to provide the most appropriate solution for the client.
• Collaborate with project manager(s) in project planning.
• Effectively and consistently report status of projects back to project managers during project execution.
• Assist with project closure by developing project artefacts, participating in project lessons learned.
• Display strong situational analysis, problem solving, and decision-making skills.
• Collaborate with teammates (internal/external) using various tools and methods (Blogs, Conferences, etc).
• Take responsibility as the technical representative of Insight within strategic accounts to develop strong client relationships and identify opportunities for Insight.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
We are looking for a hands-on Architect with the following capabilities:
Consultative:

• Demonstrable experience architecting, designing, and implementing advanced technical solutions
• Understanding of functional and business requirements to make appropriate technology recommendations
• Strong ability to cultivate relationships with partners, suppliers and clients in order to develop and share understanding of technology roadmaps
• Excellent written and verbal communication skills with the ability to articulate both technical and abstract concepts in a clear and concise manner
• Highly developed conceptual and analytical skills combined with sound judgement
• Ability to write quality high level and detailed architectural diagrams, strategic roadmaps and technical documentation that communicate customer vision
• Deliver strategic consultancy services including enterprise maturity assessments, roadmaps and technology platform evaluations
• Previous consulting/professional services experience is required

Technical:

• Expert level understanding of at least 2 of the Dynamics CRM modules (Sales, Service, Customer Insights, Field Service)
• Expert level understanding and hands-on experience with Power Automate and Canvas App
• Expert level understanding of Copilot Studio
• Working knowledge with hands on experience with Customer Service Workspace and D365 Contact Centre
• Working knowledge with hands on experience with Power pages and AI Builder
• Experience with Power Platform Centre of Excellence Toolkit
• Experience with Power-CAT Copilot Toolkit
• Best practice and implementation with Application Lifecycle Management
• A degree in Information Technology or Computer Science

What you can expect
We're legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Corporate health insurance
• Annual Health Screen

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President's Club
• Volunteer Leave and Work Life Balance days
• Work-From-Anywhere Program for up to 4 weeks per year

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Skills Required