Job Description

What the role is:
Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of service users effectively and efficiently.
Support Director and Deputy Director to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity.
What you will be working on:
1. Implementing service strategies and plans to meet identified needs and gaps:
- Partnering social service agencies, government agencies and other stakeholders;
- Using data and ground experience to improve service delivery;
- Improving relevant data collection and IT systems;
- Conducting assessments of funding proposals of new programmes; and
- Assessing and evaluating current portfolio of initiatives and programmes
2. Strengthen service capacity and capability by partnering service providers to:
- Grow person-centred solutions and efficient service delivery methods that are resource-efficient and optimise manpower;
- Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
- Set and/or achieve output, outcome and impact indicators for services;
- Manage and evaluate their performance;
- Allocate community funding to critical and needed services; and
- Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
3. Take care of the Service Delivery team by:
- Providing guidance to team members in their work and professional development;
- Supporting Director and Deputy Director in creating and sustaining a culture where team members work, learn and play together; and
4. Support the Services Group and NCSS as and when required
What we are looking for:
Personal Competencies:

• Strong analytical mindset with exceptional attention to detail

• Excellent problem-solving abilities and systematic thinking

• Proactive approach to identifying and resolving data quality issues

• Strong project management and stakeholder management skills

• Ability to translate complex data into clear, actionable insights

About National Council of Social Service:
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg