Job Description

Senior Assistant Manager, Group Service Transformation (Digital Operations Specialist)
Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first. Reporting to the Head, User Engagement and Phygital Experience Section, you will:
Job Responsibilities: * Manage staff and patient feedback (email, app store, phone and on-site) on the phygital experiences across NUHS institutions.

• Implement staff training and orientation to share best practices with staff on enhancing the patient experience with digital adoption.
• Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
• Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
• Support institution operations teams in navigating change management for the transition to a digital-first environment.

Job Requirements: * Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.

• At least 2 years of working experience in healthcare, preferably in operations.
• Adaptable and agile.
• Proven experience in developing and implementing successful staff engagement strategies.
• Excellent communications skills with strong training competency.
• Ability to adapt messaging to different audience segments.
• Demonstrate good interpersonal skills.
• Comfort in addressing public members and staff.
• Meticulous in work processes.
• Creativity in developing engaging communication materials.

We'd also like to emphasise that this role is best suited for highly-motivated individual to thrive in a fast-paced, dynamic environment where agility and precision are key. The ideal candidate is conscientious, detail-oriented and adaptable, capable of managing multiple priorities while maintaining a high standard of quality and efficiency. This role requires strong organisational skills and the ability to consistently deliver results under tight deadlines. We want someone who takes pride of his / her work and has a strong record to show.
#LI-SL3