Job Description

This role is responsible for the effective and efficient operations, compliance, and projects related to core LKCMedicine IT services that support the school\xe2\x80\x99s mission and operations.Responsibilities:Manage a data services portfolio and associated projects by aligning to the IT strategyIdentify opportunities for optimization, redesign, or process improvement of data servicesMonitor system health and performance based on key metrics to detect potential issues that may affect the user experience of data servicesWork with vendors and teammates to provide administrative/operational support across data services as neededPartner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing data services to create system roadmaps and business processes related to data servicesAnalyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing data servicesContribute to a strong technical culture among the IT team and vendors that emphasizes technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiencesManage maintenance outsourcing and contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact and reduce costs.Provide regular actionable updates on ongoing projects and operational matters/issues related to data servicesAssist in drafting and reviewing relevant policies and procedures, and documentation for effective management of new and supported data servicesImplementing and monitoring for compliance with relevant policies and proceduresAssist in the budgeting for projects and operations related to data servicesAssist in the preparations of data services for IT audits and any other tasks that may be assigned by the reporting officerRequirements:Bachelor\xe2\x80\x99s degree in Computer Science, Information Technology, or similar with related industry experience5 years of working experience with a minimum 2 years in either data analytics, data engineering, or database administration/design\xe2\x80\x8bWorking knowledge of database technologies (e.g. MySQL, MSSQL, PostgreSQL, Oracle) and agile project methodologyProven collaboration and communication skillsProven ability to work under pressure, independently and in teamsWorking knowledge or certification in visualization tools (e.g. Qlik, PowerBI) and data pipeline tools (eg Denodo, Snowflake) will be an advantageHiring Institution: LKC

Nanyang Technological University