Job Description

STATEMENT OF PURPOSE
To drive operational excellence and ensure continuous improvement to work processes for KTPH@Home.
MAJOR DUTIES AND RESPONSIBILITIES

• SPECIFIC

• Ensure efficient operation and drive optimum utilization of resources in alignment with hospital's strategic plans
• Streamline work processes, maintain operational and service standards, working closely with Nurses, Doctors and other support departments
• Assist in preparation of department statistics and conduct data analysis to provide objective information for management's decision making.
• Oversee generation of official and ad-hoc reports and ensure that the reports are sent timely.
• Work with stakeholders to establish programme policy and design workflow to ensure smooth deployment. Liaise with NHG headquarters and regulatory agencies (e.g. MOH, MOHT) for funding reimbursement and regular reporting.
• Review system requirement and provide support in User Acceptance testing to support new system initiatives.
• Conduct post implementation review, including reporting of performance indicators.
• Identify service discrepancy trends/issues and provide recommendations to Manager.
• Support and facilitate improvement projects through regular reviews with stakeholders.
• Assist in the review, implementation and enforcement of Business Continuity Plan (BCP) and Data Protection measures (PDPA).
• Participate in risk review initiatives (Enterprise Risk Management, Hazard Identification) with stakeholders and execute measures to mitigate risks
• Facilitate the review and purchase of budget-related matters.

• OTHERS

• To assist in other administrative duties as assigned.
• Coordinate department related meeting including proposing agenda for discussion.
• Conduct orientation and induction programme for new staff, where relevant. Supervise the training of new staff.
• Embrace continuous improvement by suggesting improvement and refining work performance on a daily basis.

Skills Required