Job Description

The Senior Associate will be responsible to assist the Operations Team and Nurse Manager in the daily administrative tasks of the A&E department. To facilitate patient flow processes in A&E Care Centre, perform administrative requests and address feedback received to enhance patient experience.
MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC
Data Management Role
1. To assist with collation and generation of the official and adhoc reports of the department
2. To send the official and adhoc reports to designated stakeholders in a timely manner
3. To assist with ordering of department items including consumables, stationeries, budgeted and adhoc items
4. To assist with activities that help to maintain and improve the department's cleanliness and tidiness
5. To prepare and assist with the induction activities of new staff supporting the Operations Team
6. To support nursing administrative tasks as requested
Management of flow and decantment of patients Role
1. Decantment
To work with A&E doctors, nurses and Patient Service Associates (PSAs) to
Identify patients suitable for decant to the following institutions:
o another acute hospital
o community hospital
o nursing or care home
Halt assignatlon of beds prior to confiration/rejection of decant offer
Approach patients/Next-Of-Kins to offer decant
Process decant nanarwork with PSAs
Process decant paperwork with PSAs
Follow-up to ensure transfer is completed
2. Urgent referrals(
5 days)
To follow up with Customer Contact Centre or the respective Specialist Outpatient Clinics on the appointment taking of A&E urgent referrals (
5 days)
3. Referral reverts
When Customer Contact Centre returns an A&E referral back to A&E (e.g. when referred department suggests an alternative referral destination), Senior PSA to:
Seek the opinion of the attending doctors who know the cases first-hand
Consult the P3 A&E senior doctor on duty for their assessment of the referrals
4. Patient Administration System (SAP) error cases
To foliow up on the rectification of SAP error cases including:
Error (C&S Report) Rectification, in SAP within 3 days
Escalating Information Technology-related errors to Electronic Medical Record (EMR) and SAP teams
Extended Diagnostic Treatment Unit cases exceeding 24 hours
5. Patient Experience Ambassador
To coordinate with the clinical and operations teams to address feedback received on the ground in a timely manner to enhance patient experience
6. To coordinate on settlement of patients with discharge issues with nursing and medical social workers
(B) GENERAL
1. To support corporate activities and community projects
2. To participate in the execution of the Department Action Plan.
3. Takes on additional responsibilities or tasks as assigned by the Manager.
JOB REQUIREMENTS
(A) EDUCATION, TRAINING AND EXPERIENCE
Minimum Diploma Holder
Relevant working experience is preferred
Good communication and interpersonal skills
Possess positive attitude, initiative, and keenness to learn
(B) SPECIALISED TRAINING
Knowledge of Microsoft Office
Knowledge of statistics

Skills Required