Job Description

We're seeking a future team member for the role of Client Service Senior Associate focusing on the

Thailand and/or Malaysia market

to join our Treasury Services team. This role is located in Singapore - Hybrid.





In this role, you'll make an impact in the following ways:


Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions Drives and plans service initiatives such as Service Account Plan and Service Reviews Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing Focuses on the Thailand market, but also supports multiple geographies (when required) and client accounts across South & Southeast Asia Coaches and mentor junior team members
To be successful in this role, we're seeking the following:


Bachelor's degree or the equivalent combination of education and experience is required. 5 - 10 years of relevant product/financial experience in banking or client service Strong preference for candidates fluent in Bahasa Malay, Thai, and other South/ Southeast Asian languages to support our client segments. Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc) Possess excellent interpersonal skills and positive attitude. * Strong analytics skills and detail-oriented