Job Description

Job Duties & responsibilities
Handles operation matters related to Production Orders which covers fulfilment of requests from Law
Enforcement Agencies and attending court as witness for documents submitted.
Responsibilities

• Perform fulfilment of requests & updates in Bank's operating systems within specified Service
• Standard, timely & accurately
• Identify operational risks and implement measures to address/mitigate the risk
• Lead & drive process improvement and providing ideas/initiatives in digitization & automation
• Establish and maintain effective relationship & partnership with key internal & external
• stakeholders, including Law Enforcement officers
• Represent the bank for Court Attendance, & attend Director of Public Prosecutions interviews
• Work closely with various stakeholders to understand the Business/Operations problem
• statement, propose analytic requirements and solution, leverage on internal and external data
• and use analytics techniques to provide data-driven insights.
• Engage business and operations stakeholders to eliminate existing process frictions in realizing
• Design-For-No-Ops strategy
• Provide insights through data visualization and presentations to deliver productivity, identify
• root cause of a situation and to provide actionable insights
• Provide User Requirements & perform User Acceptance Test/Live Verification on
• initiatives/production fixes
• Ensure timely updates of Standard Operating Procedures and prompt sharing with team
• Support Team Manager/Leader on project/initiatives, engage & coach team on process
• improvements to drive team's performance
• Ensure timely updates & escalation on operational issues

Requirements

• Min. 5 years of experience in financial institution, handling regulatory & banking operations
• Knowledge of the bank's core operating systems and control standards is an added advantage
• Able to work independently as well as a team player
• Strong analytical skills, self-driven and proactive, and able to excel under stress
• Demonstrate good communication and presentation skills
• Organised and meticulous, with an eye for details
• Proficient in Microsoft office especially Microsoft Power Point and Excel
• Demonstrated experience on analytic experience with large amount of data, have develop and implemented models for industry with demonstrable impact and proven track records

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Skills Required