Job Description

Description

Aurora's Software Solutions team is building

the global investment analytics platform for the energy transition

. Widely adopted by leading energy asset owners, operators, developers, and investors, the platform changes the way that energy market analytics are performed and delivered. To best enable the user experience, both through product development and analysis delivery, Aurora is developing a global technical Customer Success team that provides the critical end-to-end interface between the underlying model development and the end user.



We are currently looking for a Customer Success Manager to join the team in Singapore, to manage the APAC-based Customer Success team and deliver on the strategic objectives of the team. This role sits cross-functionally between the Advisory, Product, Research, and Commercial teams at Aurora, and is critical in enabling the expansion of Aurora's software product suite in the APAC region.

Key Responsibilities

Lead & manage the APAC Customer Solutions team, working with senior management to define and execute strategic decisions for the team, overseeing the professional development of the team, and ensuring that they are equipped to support Aurora's software customers across the APAC region Oversee the end-to-end delivery of client support interactions, ensuring that client problems are diagnosed effectively, handled efficiently by the team, and liaising with other internal teams as required to deliver impactful solutions Ensure that client feedback and concerns about Aurora's software products are taken seriously, and collaborate with internal teams to reflect long-term solutions in product roadmaps Engage with other managers in the global Customer Solutions team, sharing best practice, transferring learnings and driving thought-leadership activities

What we are looking for

Required attributes:At least 4 years of professional experience in an analytical and knowledge-driven role, preferably with experience in power markets Effective problem-solving skillset, with the ability to interpret complex problems and the initiative to lead end-to-end diagnosis and resolution in a manner that optimises outcomes for the customer and the business Strong communication skills with ability to work cross-functionally and to engage effectively with internal & external stakeholders of varied seniority and with varied subject matter expertise Results-driven, with a high degree of persistence in reaching goals and a hands-on approach to ensuring targets are achieved
Desirable attributes:Experience in power markets analysis/modelling Knowledge of APAC power markets Experience managing a team Consulting experience
If you do not possess all of the above attributes, but still believe you are a strong fit for the position, we encourage you to submit your application for assessment by our team.

What we offer

The opportunity to play a strategically critical role in Aurora's software expansion in APAC The opportunity to learn how major players in the energy sector view the evolution of power markets and make strategic investment decisions accordingly The opportunity to develop a deep understanding of energy investment processes such as transactions, portfolio strategy & management, and regulatory developments Direct engagement with clients across the energy industry through Aurora conferences, workshops and webinars The opportunity to grow into a publicly visible industry expert A fun, informal and international work culture Private medical insurance Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry. Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity/paternity.

About Aurora Energy Research

From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world's most influential energy sector participants, including utilities, investors, and governments.



While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.



We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation