Senior Associate/associate, Digital Service Delivery Specialist, Quality Assurance, Consumer Banking

Singapore, Singapore

Job Description


Business Function

DBS is a leading Asia bank servicing our clients for over 50 years in the 18 markets we operate in. Besides providing a comprehensive suite of financial solutions, our award-winning digital solutions are tailored for our clients as people are the heart of everything, we do in DBS.

We are committed to deliver banking that is simple and hassle free and embed our digital solutions in client\xe2\x80\x99s everyday life. In our team at regional product delivery, we collaborate with a cross functional team of experts from product managers, analytics, design, engineering, quality assurance to user enablement.

We provide insights with our strong domain knowledge, expertise in end to end project execution cycles and strength in quality assurance to turn requirements into output.

Our digital product delivery execution cut across the different digital channels which include internet banking for both desktop browser and mobile app, secured web, Chatbot, Paylah! app, intelligent banking, SMS banking to Wealth services.

We understand requirements from product managers, translate them to user story and acceptance criteria and slice them into executable scenarios using our behavioural driven design framework for execution post development by our technology team.

Post that we will execute the end to end user acceptance test to validate the quality via our manual or automation tools before release to market. The delivery of these highly complex and sophisticated banking solutions requires a capable and highly motivated individual who excel in stakeholder engagements and familiar with project management to deliver successful outcomes for the organisation.

As the bank continue to grow and invest in digital platform and increasing our digital suite of services, testing scope have expanded, platform have become more complex thus there need to have more creative and sustainable way of ensuring that our services delivered, both old and new remain robust and make banking invisible and joyful to our customers.

Job Purpose

As a specialist in quality assurance delivery, you are part of a core team that focus on the end to end cycle of quality assurance in the user acceptance cycle, besides execution with our manual and automation tools, you will also work with team to identify opportunities to improve and drive efficiency in productivity and quality management in the projects that we execute.

Responsibilities:

  • Design test scenarios and translate them into JBehave. Coverage include UI, functional, error scenarios, security baseline and negative cases.\xe2\x80\x8b
  • \xe2\x80\x8bReview test scenarios with Product Owner to ensure completeness of signoff requirement\xe2\x80\x8b
  • \xe2\x80\x8bReview & Tag cases to the respective meta tagging for future reusability and east of assess across markets \xe2\x80\x8b
  • \xe2\x80\x8bUpdate test cases into the different sprint cycle in Zephyr against the planned sprint drop for productivity and progress tracking\xe2\x80\x8b
  • \xe2\x80\x8bAutomate and maintain automatable test cases for both in-sprint and regression \xe2\x80\x8b
  • \xe2\x80\x8bPrepare test data requirements for fulfilment with the different sub-systems\xe2\x80\x8b
  • \xe2\x80\x8bExecute test cases and upload test artifacts, defect management to ensure timely retest and closure with RCA\xe2\x80\x8b
  • \xe2\x80\x8bSupport test management daily report, participate in daily stand-up, defects, demo, retrospective , sprint grooming and related clarification ceremonies\xe2\x80\x8b
  • \xe2\x80\x8bTrack downtime , maintain regression pack to add delta and eliminate NA cases\xe2\x80\x8b
  • \xe2\x80\x8bPrepare training materials to share product and service knowledge\xe2\x80\x8b
  • \xe2\x80\x8bSupport live implementation and post production issues from investigation, testing and deployment of fixes\xe2\x80\x8b
Requirements:
  • Minimum 5 years\xe2\x80\x99 experience in web and mobile application testing in the banking industry is preferred.
  • Strong analytic skills to process complex requirement to come up with end to end scenarios and test cases
  • Familiar with Agile and waterfall methodology, and understand the life cycle of testing in both automated and manual testing
  • Have experience in running or being part of an agile project team in banking industry and have had hands on experience on JBehave
  • Understanding Java and VB Scripting will be an advantage
  • Experience with Quality assurance processes and tools including HP ALM, JIRA is a must
  • Good stakeholder engagement skills with strong verbal and written communication is required as will need to collaborate closely across multiple teams during project execution
  • Good team player with strong organizational skills and can work independently with minimum guidance
  • Strong knowledge in automation testing and testing life cycle and methodologies.
  • Experience with Quality assurance processes and tools including HP ALM, JIRA and JBehave
  • Must have resilience and the ability to work well under pressure with minimum guidance
  • Quick learner, adaptable to changes on project needs and good team player who take initiative to help team to complete assigned task
  • Strong working knowledge of SDLC practices and procedures.
  • Ability to handle multiple concurrent activities and projects
  • Strong communication skills as need to interaction closely with various stakeholders from product, delivery lead to technical counterparts across other applications and countries, read and speak Bahasa or Chinese is added advantage
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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DBS Bank

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Job Detail

  • Job Id
    JD1363605
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned