Job Description

Key Responsibilities

1. Prepare High-Quality Beverages

Craft and serve espresso-based drinks, teas, and specialty beverages according to established recipes. Ensure consistency in flavor, appearance, and presentation of drinks.

2. Customer Service Excellence

Provide friendly, prompt, and efficient service to customers. Address customer inquiries, handle complaints professionally, and ensure overall satisfaction.

3. Supervision and Team Support

Mentor, train, and support junior baristas to maintain high standards. Lead by example during busy shifts and manage workflow efficiency. Assist in scheduling and managing staff coverage as needed.

4. Operational Oversight

Oversee daily operations, ensuring cleanliness, organization, and compliance with health and safety standards. Monitor inventory levels, assist in ordering supplies, and manage waste reduction. Perform opening and closing duties, including cash handling and reporting.

5. Equipment Maintenance

Operate and maintain coffee machines, grinders, and other equipment to ensure optimal performance. Troubleshoot basic equipment issues and coordinate repairs when needed.

6. Menu Development

Suggest and contribute to the development of new beverages or seasonal offerings.

Job Requirements

1. Experiences

Minimum 2 years of experience as a barista in a fast-paced environment. Proven track record of making high-quality beverages and providing excellent customer service.

2. Skills and Knowledge

Expertise in espresso extraction, milk steaming, latte art, and general coffee brewing methods. Knowledge of coffee origins, roasts, and flavor profiles. Strong leadership and mentoring abilities.

3. Physical Requirements

Ability to stand for long period and work in a fast-paced environment.

4. Personal Traits

Passion for coffee and hospitality. Excellent communication, multitasking, and problem-solving skills. * Positive, proactive, and team-oriented attitude.