Job Description

DHL Express - a company that connects people!What makes DHL great? Our People! We know each employeexe2x80x99s individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 Worldxe2x80x99s Best Workplacexe2x84xa2 by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment xe2x80x93 to our business, each other, and our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL todayxe2x80xa6Role Purpose
Global Express Data is committed to leading the cross-functional alignment of DHL Expressxe2x80x99s data convergence and governance to enable DHL Express to drive globally consistent quality and a better cost position for itself and its customers. They aim to do this by developing tools that measure data quality and completeness, ensuring data governance standards and processes are developed and adhered to, and ensuring data convergence is in place to identify and sunset legacy data flows. The focus is good quality, complete data end-to-end to support business processes cross-functionally thereby reducing data debt.The key purpose of this role is to specify the scope/project (s) to ensure a sound understanding of business requirements, specify appropriate business solutions, and assess the impacts of change on the current business environment. Business solutions include business processes (manual or automated), associated performance measures, business rules, governance, standards, and technology, including IT systems. To be a centre of competency in the area of focus (Express Data) and provide leadership in applying business analysis best practices, tools, and internal standards within the organization.How will you contribute to the success of DHL?xc2xb7 Drive close liaison and coordination with the Express functions (CS, ESS, Net Ops, Sales, Pricing, Products, IT) when defining the requirements and business solutions.
xc2xb7 Make recommendations to process owners and project managers and the different approval bodies (Investment Committees, Project Boards, Functional headsxe2x80xa6)
xc2xb7 Document & detail findings regularly with the relevant content board, and support with recommendations
xc2xb7 Manage change requests with cross-functional impact.
xc2xb7 Lead functional teams in understanding new and amended business solutions
xc2xb7 Provide expertise in specific areas of the business that have particular cross-functional relevance.
xc2xb7 Gather, understand, and prioritise business problems, opportunities, and requirements from business stakeholders.
xc2xb7 Deliver business-oriented and structured analysis of requirements within a given scope, so that the business needs and benefits are clearly defined.
xc2xb7Specify business solutions and assess the impacts on the organization of a proposed solution, gaining buy-in and agreement to the solution.
xc2xb7 Work across the organization to ensure the required level of understanding to introduce the change expected with a given business solution.
xc2xb7 Ensure that requirements are fully documented, justified, agreed upon, and handed over to suppliers, IT, and/or others, for further technical analysis, design, and ultimately development.
xc2xb7 Ensure that the proposals delivered by IT and other suppliers as part of the design are understood, meet the needs of the business requirements, and are explained to the user community.
xc2xb7 Issue resolution with stakeholders for issues associated with the requirements and business solution.
xc2xb7 Supporting the preparation and execution of a structured test approach and the timely testing (from the business perspective) of delivered solutions. Help ensure that suppliers understand any issues identified.
xc2xb7 To ensure a consistent approach is maintained and that solutions integrate with the rest of the business. To escalate any major inconsistency in approach to Project Managers.
xc2xb7 Monitoring and analysis of newly implemented solutions to ensure delivery of the expected solution and associated benefits.
xc2xb7 Working with the project and program managers to plan the delivery of a business solution, identifying dependencies, issues, and strategies/resolutions for risk mitigation.
xc2xb7 Lead and co-ordinate analysis work streams/teams ensuring that the project manager is aware of progress and any divergence from plan. xc2xb7 Quality assurance of analysis deliverables produced by others.
xc2xb7 Resolution of day-to-day business issues requiring cross-functional coordination and insight.
xc2xb7 Project management of project(s) where appropriate.Do you have what it takes?xc2xb7 Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
xc2xb7 Proven experience of 5-8 years as a Business Analyst or similar role with a focus on data analysis and visualization.
xc2xb7 Experienced in liaising with senior managers both within the organization and outside agencies.
xc2xb7 Expertise in PowerBI with a strong understanding of data visualization best practices.
xc2xb7 Proficiency in Snowflake data warehousing platform, including data modeling and integration.
xc2xb7 Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
xc2xb7 Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
xc2xb7 Experience in SQL, Python, or other programming languages is a plus.
xc2xb7 Relevant certifications in PowerBI and Snowflake are desirable.
xc2xb7 Excellent communication and facilitation skills in English.
xc2xb7 Expertise in data governance, continuous improvement methodologies (e.g., First Choice), and DHL Express processes preferred.
xc2xb7 Collaborate with stakeholders to gather requirements, translate them into technical specifications, and document processes and data flows.
xc2xb7 Use structured methodologies, modeling techniques, and tools; certification (e.g., BABOK) preferred.
xc2xb7 Ensure quality assurance of analysis deliverables and resolve business issues requiring cross-functional coordination.DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristicxe2x98xb8 DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower 2 11-10/18 339510 SingaporeDHL Express GHO (SG Office)DHL Express Singapore Pte. Ltd.
Aperia, 10 Kallang Avenue, Tower 2 11-10/18
339510 Singapore

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