Job Description

About Certis
Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology-from AI to Robotics-to deliver critical services that protect lives and enable communities to thrive.
At Certis, your work has purpose. You'll be part of a mission that goes beyond operations-shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
Life at Certis

• Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower - driven by trust, powered by people.
• Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
• Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we're committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Manage and execute Change Request activities, including requirement gathering, business process discussions, detailed analysis, solution design, configuration, testing, documentation, and deployment in coordination with developers and vendors.
• Provide application support to end users in troubleshooting and resolution of issues, ensuring timely updates and clear, constructive communication.
• Collaborate with business stakeholders, HR users, and cross-functional teams to understand system functionality, analyze pain points, and recommend process or system improvements.
• Participate in implementation and sustainment initiatives, supporting continuous system enhancement and operational stability.
• Maintain comprehensive documentation of system changes, configurations, and support procedures to ensure knowledge sharing and compliance with company standards.

Skills & Experience

• Minimum 8 years of SAP HCM implementation or support experience, with hands-on exposure to Payroll and/or Time Management.
• Strong understanding of SAP HCM processes and Singapore statutory requirements; familiarity with other countries is an advantage.
• Strong analytical, functional and configuration skills in SAP HCM modules, preferably Payroll and Time Management.
• Able to perform basic ABAP debugging and log analysis in collaboration with developers.

• Experience supporting integrations between SAP and external application
• Excellent written and verbal communication skills, with the ability to document clearly, collaborate effectively across teams, and work independently under minimal supervision.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.

Skills Required