Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.






Working Arrangement Hybrid The opportunity The Senior Business Systems Analyst will be responsible for supporting and maintaining critical digital wealth platforms across multiple countries in Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems. The successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs. Working with a global support team, the successful candidate will troubleshoot production defects, provide technical analysis and work with multiple stakeholders to drive issues to resolution. Additionally, the candidate will be responsible for providing technical leadership and guidance to a team of support staff and help drive knowledge acquisition, documentation, and process improvement efforts.

Responsibilities

• Provide L2 analysis and troubleshooting support for a suite of business applications
• Investigate production issues using tools such as MongoDB, ServiceNow, Postman, Swagger UI, and other web applications
• Work with system analysts in your team and peer with upstream/downstream Application teams to form a top-performing support model align with measurable business SLAs
• Incident ownership and management with on-call requirements on a roster basis
• Coordinate development efforts with the development team for enhancements and bug fixes
• Track and produce key metrics for the team and develop strategies to increase efficiency
• Remain current on standards, technologies, approaches, and methodologies
• Consistently apply the concept of continuous improvement
• Adhoc responsibilities as directed by management
  

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  

What we are looking for

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
• Minimum 4 years working experience supporting systems at Level 2 (support)
• Experience with relational database structures and methodologies
• Proven ability to multitask both independently and within a team
• Excellent English communication (both written and oral). Proficiency in Bahasa Indonesia is a plus
• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation
• Experience in financial industry
• Awareness of ITIL practices in aligning IT services with the needs of business.
• Action oriented, creative, and proactive thinker
• Willing to work off-hours and extend shifts as needed to support the business
• Technical Skills:
• Web app knowledge (frontend web technologies, APIs etc)
• MongoDB
• Javascript
• React JS / Node JS
• Other technologies (Nice to have)
  • C#, VB Script (.NET / .NET Core)
  • CA Workload Automation
  • ServiceNow / Jira / other workflow tools
    

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .