Job Description

PEOPLE

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.
• Provide leadership, mentorship and training to junior staff in the team
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Establish strong working relationship with Event Organizers and maintain accurate and updated information about their needs for their function.

GUEST EXPERIENCE

• Promote guest satisfaction and encourage referrals
• Handle feedback and resolve complaints from guests
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Follow up with clients regularly during and after departure to ensure satisfaction

FINANCIAL RETURNS

• Manage events functions to achieve the optimum departmental revenue targets
• Follow up on potential sales leads
• Design and plan catering event packages to maximise the conversions and profitability for the hotel.
• Negotiate and review catering event packages offered to clients
• Represent the hotel in promotion and sale of conference MICE, Outdoor Catering and Weddings as required
• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Prepare contracts for confirmed catering events
• Be up to date with current event management trends and competitive packages in the market
• Confident and professional approach when dealing with clients and suppliers

RESPONSIBLE BUSINESS

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Maintaining a close working relationship with Vendors and Partners
• Prepare event orders, proposals, confirmation and other agreements
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.
• Perform other duties as assigned

What we need from you

• Diploma/Degree in Business/Marketing/ Tourism/Hospitality Management/Travel or related disciplines
• Minimum 3-4 years\xe2\x80\x99 experience in Sales within the Hospitality Industry
• Good communication skills and shows initiative
• Committed to working on weekends, public holidays and evenings
• Well versed in systems such as: Opera
• Proficient in Microsoft Office applications Flexible work approach

At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected \xe2\x80\x93 wherever they are in the world. Want to be part of the journey? voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let\xe2\x80\x99s Go Further Together. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.