Job Description

Christian Bassett is recruiting a Senior Client Engagement Specialist, Singapore for a European luxury fashion company.

Reports to: Senior Client Engagement Manager, Singapore & Malaysia

Role Mission

The Senior Client Engagement Specialist, Singapore, plays a key role in supporting the

Senior Client Engagement Manager, Singapore & Malaysia will be involved in planning

and implementing customer engagement activations and brand experiences to

further improve service and in-store experiences to our clients.

Key Accountabilities

• Collaborate closely with Retail Teams to deliver Client Centric strategies and actions plan in attaining a high level of Client Retention & Acquisition Rate.

• Support CE Manager in analysing past results to plan and strategise

• Client Engagement programmes and calendar while tracking annual budget.

• Assist CE Manager in retention of existing High Value VVIGs/VIGs & upgrade or increase the level of these clients with the brand.

• Assist CE Manager and work closely with Retail team in recruitment and cultivation of new clients

Effective management of CE activations and/or initiatives:

• Management of brand experiences (if any); responsible for liaising with retail team in executing In-Store OTO appointments

• To implement a systematic tracking of CE actions

• Work closely with PR & Communications team in delivering client experiences/recognition activations/initiatives

• Work with Retail training team to deliver training on CE tools to retail team

Stakeholders Management

• Collaborate closely with Merchandising & Visual Merchandising,

• Retail & Training team in ensuring smooth execution of key client initiatives/projects

Key Requirements

• Degree in Marketing, Mass Communication or any related discipline

• At least 5 years of relevant experience in the luxury fashion, high end retail, hospitality, CRM industry. Candidates with more experience may be considered for Assistant Manager position

• Highly competent in MS Office applications

• Attention to detail and good understanding and appreciation of luxury clienteling would be highly advantageous

• Able to present and communicate well with all levels of management, as well as clients of diverse backgrounds

• Disciplined, well-presented with strong communication, interpersonal and organizational skills

• Resourceful, results oriented and a good team player

• Ability to manage multiple projects and tight timelines well

Christian Bassett