Job Description

Roles & Responsibilities: Ensure client relationship excellence, and drive growth and value creation for the portfolio of clients. Bring to clients the best of Ipsos and be the "Voice of the Client" Roles & Responsibilities: Ensure client relationship excellence, and drive growth and value creation for the portfolio of clients. Bring to clients the best of Ipsos and be the 'Voice of the Client' among Ipsos teams. Overall Accountability for achieving revenue target for each client of the portfolio. Overall Accountability for achieving country consolidated absolute gross margin target. Overall Accountability for building and managing account plans while ensuring Service Lines collaboration. Manages a client portfolio (3-5 clients depending on the size and potential of the clients) and conducts the following activities for each client: Client Strategy . Understand client sector, context and strategic/growth questions the client is facing. . Build the long-term vision for the client identifying client's growth agenda, client priorities, client power map, competitive landscape, Ipsos value proposition. . Build the account plan in collaboration with SLLs . Align with the CCD if the client is also managed at a global level. Business Management . Activate the account plan to meet target revenue objectives in coordination with the Service Lines. . Co-create a plan with clients to ensure that the research design evolves ('Retain') with the support of the Service Lines. . Interact with the client to develop opportunities, promote Ipsos services and ensure a high quality of services: introduce business questions, identify opportunities to add greater value to the client's business, brief and introduce service line leaders. . Mobilize Ipsos Service Lines and organisation by activating a network to give the best of Ipsos to the client to meet win and retain objectives. Contract Management . Support the Service Line to make sure it provides the right resources for any given project. . Recommend efficient use of resources on the account and prioritize when needed. . Ensure a high quality of services to clients and the overall client satisfaction. . Manage challenges and issues escalated by the client. . Give input to Service Lines on where they need to innovate. Client Relationship Management . Build relationship and trust with business decision makers at the clients (C-Suites, business teams, ), to establish trusted advisor status. . Build relationships with key client stakeholders beyond Insight Department, including C-suite tap into additional sources of budget. . Ensure ongoing projects give satisfaction to clients. . Build on previous work to give additional value ('connect the dots'). . Give added value to client with new ideas, thought leadership, and innovative ways of doing market research and growth strategy.