Job Description

Responsibilities and Duties:

Provide excellent customer service to a portfolio of high-net-worth clients, ensuring a personalised and professional experience. Take full ownership of client accounts and act as their primary point of contact. Build and maintain long-term client relationships through consistent, high-quality communication and follow-up. Respond promptly to client inquiries and ensure all issues are resolved thoroughly and in a timely manner. Work closely with internal departments to ensure client requests are accurately understood and fulfilled. Coordinate with operations, compliance, and other key teams to deliver a seamless and consistent service experience. Manage all client interactions in accordance with company service standards and compliance policies. Keep detailed records of all client communications, transactions, and service issues. Help identify recurring client issues and work with the team to improve processes and overall customer experience. Take the lead in onboarding new clients, making sure their initial experience is smooth and welcoming. Handle escalated or sensitive client concerns with professionalism and discretion. Monitor service trends and provide regular reports and insights to the management team. Support junior team members by sharing best practices and promoting a strong service culture. Perform other administrative and support tasks as needed.

Job Requirements:

Min Diploma/ Degree qualification, with at 3 years' in a client servicing role Ability to multi-task and manage workload/time effectively with excellent follow-through, pay attention to quality and details, with a high sense of urgency Great interpersonal and communication skills in both English and Mandarin to liaise with clients/colleagues Good team player and able to work independently

Our Benefits

21 days Annual Leave Medical & Dental benefits upon confirmation AWS and variable bonus * Working hours: 9am to 5pm or 10am to 6pm