Job Description

• Plan duty roster, supervise and lead the concierge team. * Provide visitors/tenants with directional guides & information about facilities, services, surrounding amenities & tenants' premises. Plan duty roster, supervise and lead the concierge team. Provide visitors/tenants with directional guides & information about facilities, services, surrounding amenities & tenants' premises. Registration of visitors to office tenants. Assist Community Relations Team on retail promotional activities & sale of SISTIC tickets. Assist in visitors/tenants' requests. Escort VIP visitors, and assist visitors with special needs requirements. Handle queries, feedback & complaints from visitors/tenants. Monitor concierge team's performance and propose improvement plans. Prepare Standard Operating Procedures and provide periodic updates. Manage security concierge deployed by external agencies. Carry out regular inspections such as lift lobby cleanliness, flickering lights etc and report to respective departments promptly. Undertake ad-hoc events/projects that may be assigned. Requirements: GCE 'O' levels, Diploma or equivalent. Min 3 years of customer service experience in retail/hospitality environment. Excellent customer service, meticulous & able to work with minimal supervision. Ability to focus attention to customer needs, remain calm & courteous at all times. Excellent communication & interpersonal skills. Good leadership skills and able to lead a team Why Join Us Attractive remuneration packages with AWS + Variable Bonus Medical and dental benefits Within walking distance from MRT 5 day work week We offer attractive remuneration packages and good career advancement prospects to the right candidate. Interested candidates are invited to submit resume (in MS Word format) stating current and expected salary via APPLY NOW button. All applications will be treated in strictest confidence. We regret to inform that only shortlisted candidates will be notified.