Job Description

Company DescriptionNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.We\xe2\x80\x99re searching for a Senior Consultant, Microsoft (Dynamics 365 Customer Service) to be part of our diverse team of talents here at NCS!If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!xResponsibilitiesProject Delivery

• Gather, analyze and formalize user\xe2\x80\x99s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Review unit test package and test results to ensure the quality of the program
• Lead the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Prepare & maintain up-to-date system documentation.
• Analyse functional requirements to translate into application design using established design methodologies and guidelines
• Ensure codes comply with NCS security guidelines

Teamwork

• Lead and work with team members to ensure design and program codes conform to architecture and design standards, and that design satisfies functional and system requirements
• Lead and participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
• Participate in peer reviews to improve project quality

QualificationsRequirement

• Minimum 6 years of experience in developing, implementing and supporting Microsoft Dynamics 365 CRM/CE, CRM 2016/2015.
• Possess relevant system development / maintenance experience using

/SharePoint related technologies * Strong programming skills using the Microsoft CRM SDK, PowerApps, PowerBI, Flow, SSIS, C#, Web Services, XML, SQL Server, ASP.NET, HTML and JavaScript

• Strong problem-solving skills and ability to think out of the box
• Experience with Microsoft Dynamics CRM 2013 or later, including configuration and development of processes, plugins and other customizations
• Understanding of the software development lifecycle (SDLC) and relational database concepts
• Excellent time management skills, able to meet effort estimates and deadlines
• Customer focused
• Strong verbal and written communication skills to understand, debate and evolve requirements from idea to technical solutions
• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

NCS