Job Description

Senior Customer Relations Consultant * Working Day: 5 Day * Location: Yishun (Office Based) * Salary: $2,500 - $3,400 Interested applicants can send your resume to . raelynn_ng@thesupremehr. Senior Customer Relations Consultant Working Day: 5 Day Location: Yishun (Office Based) Salary: $2,500 - $3,400 Interested applicants can send your resume to . [HIDDEN TEXT] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered. Requirements Diploma with minimum 3 years Customer Service experience Candidate with email writing skills will be an added advantage Experience in mentoring and training Assist Line Manager in maintaining and delivering exceptionally high standard of customer service to prospects and existing clients. Provide support on pre-sales (promotions, products and services) through various customer touch-points (calls, emails, website, chat box, surveys and walk-in) on a daily basis, ensuring that enquiries are acknowledged within 24 hours or the next working day. Enquiries would include correspondences with prospects and clients from local, overseas and regional offices. Manage post-sales service-related matters for existing clients received from various touch-points (calls, emails, website, chat box and walk-in) and from local, overseas and regional offices, ensuring enquiries are acknowledged within 24 hours or the next working day. These include difficult post-sales follow-ups, resolving/closure of pending contract statuses and queries on transplant related matters. Resolve customer's feedback/complaint, received from various channels (calls, emails, social media platforms) through excellent service recovery while promoting customer satisfaction and client retention. Instill customer loyalty and retention through outbound service calls while minimizing termination rates through retention strategies and programs for existing clients. Actively encourage conversion and upgrading of existing clients from annual storage payment plans to our prepayment plans (Preferential Plan - P21), increasing company's cashflow and retention of clients. Provide support on all other correspondences that are related, but not limited to, investor relations, partners, external vendor/suppliers and human-resource related by screening of calls/emails before handing over to the respective personnel/department. Provide ad-hoc support and assistance to trouble-shoot systems and data correction related matters by performing in-house verifications/checks and contacting clients to verify (if required). Participate in company and department's projects assigned by Line Manager. Depending on the types of projects, support might include but not limited to calling out to prospects/clients or to assist in user acceptance tests.