Job Description

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About us

Open Government Products is a team of engineers, designers and product managers who build technology for public good. We identify problem spaces where technology can help, test prototypes with real users, then bring the best ones to launch. From frontend applications to productivity tools, our products have helped improve the lives of citizens and boost the efficiency of public agencies.


We keep our hierarchy flat so we can push past bureaucracy to focus on delivery. We focus on real problems, build for the user, and push for change.


To learn more about us and the products we've built, visit: https://open.gov.sg

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About the job

As a Senior Content Designer, you'll shape intuitive product experiences through clear and useful text. You should be able to work independently, but also collaboratively within a cross-functional team of engineers, designers, product managers, and policy officers. You help set the strategy for content, to deliver user-centred product narratives across different products and platforms.


This role will be focused on a suite of products that includes RedeemSG and ScamShield.

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Responsibilities

Design intuitive product experiences through clear language that helps users complete tasks. Develop content design solutions that address complex user, product, and business needs. Collaborate with designers, engineers, and product managers to define priorities across different products. Apply style guidelines and content design best practices on products and tools.
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Minimum qualifications

Bachelor's degree or equivalent practical experience. 5 years of experience in UX writing, content design, or technical writing, as well as leading and managing content strategy projects. Excellent analytical and creative thinking, with strong verbal and written communication skills. Passionate about making government services more accessible and user-friendly. A strong design portfolio that showcases your work.
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Preferred qualifications

Experience working in a fast-moving, cross-functional and collaborative team environment. Proficiency in Figma is a must; familiarity with HTML/CSS/JS and other web development technologies is a plus. Strong understanding of user research principles and practices. Excellent writing, editing and project management skills, preferably within the Fintech space. * To be willing to use Oxford commas; this is a non-negotiable.