Job Description

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Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the team:

The Content Design team--part of the larger Grab Design team--works hand-in-hand with product designers to create products that are usable, clear, and express the Grab brand.

Our vision: the best Southeast Asia, through design. We work to create experiences people love and use every day.

We believe in a holistic view of design, from foundational research to measuring business impact. Our team includes designers, researchers, animators, engineers, producers, and writers in Singapore, Indonesia, Thailand, Vietnam, and China.

Diversity enables our innovation. Studied design? Great! Self-taught? Great! We have design team members with backgrounds in engineering, industrial design, architecture, psychiatry, hospitality, public service, music, fashion, and journalism.

Get to know the role:

We are looking for an experienced Content Designer to design experiences through language for Grab's apps and website. The Content Designer should demonstrate strong UX writing and user- centric thinking, as well as stakeholder management skills. They should be able to plan, create, design, and govern the content for products they work on, from the big picture strategy to minute details that matter.

The day-to-day activities:

Work on delivering the source content (English) on Grab's mobile apps, web platforms, and other tools without close supervision

Coordinate with localisation specialists to ensure the content is suitable for various markets and localisation-friendly

Work collaboratively with Product Designers, Product Managers, Product Marketing Managers, other Content Designers, and Language Specialists to deliver the best possible experience, while retaining our brand voice

Ensure content quality by providing critique and feedback

Take initiative, anticipate problems, and enable your working teams to develop solutions

Cultivate a team culture of openness and collaboration

Develop and implement best practices for writers, designers, and engineers to strengthen collaboration and raise the quality of content

Understand and apply user insights and metrics to the content, while guiding junior Content Designers to do the same

The Must-Haves:

Outstanding UX writing and editing skills in English

Able to make effective content decisions based on solid rationale which aligns with both user needs and the company vision

Cares about and advocates for a better quality of life for the people in Southeast Asia

Able to work with a regional or international team of writers and / or designers to deliver a unified experience

Has experience applying a universal voice and various tones for different audiences, and you can coach other people to do so too

Able to collaborate with localisation teammates to deliver what's best for the users in each country

Has an open mind and able to adapt to new ideas

Strong time management, stakeholder management, and prioritisation skills, as you'll be handling multiple projects at the same time

Able to collaborate using remote collaboration tools

Has relevant experience using the Agile methodology and MVP approaches

Ability to resolve issues diplomatically

The Nice-to-Haves

Background in communications, social sciences, humanities, or a writing-related field

Experience in e-commerce, financial services, or tech startup environments

Entrepreneurial experience

Knows how to justify why we should or shouldn't use the Oxford comma

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.