Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!

This role is situated within the Singtel Consumer Group, which focuses on the development of innovative digital products and services for our customers to enrich their experiences and connect them to a digital future.

You\'ll love this role if you get your kicks by helping others. We\'re looking a Senior Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you would like to be a part of a successful customer-centric team. You will also have plenty of opportunities to make your mark in the organisation, such as by getting involved in process-improvement projects and strategic initiatives, while cultivating stakeholder management and leadership skills during the process.

Make an Impact by:

• Resolving enquiries and complaints made by SingTel customers through telephone or webchat.
• Processing orders, forms, applications and requests.
• Recording details of enquiries and customer interactions including actions taken.
• Communicating and coordinating with internal departments at all levels.
• Acquiring multiple product knowledge to understand customer needs across different SingTel products.
• Identifying processes, procedures and workflow improvements and assisting in the implementation.
• Meeting and/or exceeding all individual and team Key Performance Indicators (KPI) set by the management.

Skills for Success:

• At least 1 year of experience in a customer service or call centre environment
• Familiar with MS Office applications
• Strong team player and self-driven individual
• Customer-oriented with good interpersonal and communication skills
• Highly adaptable to a fast-paced and dynamic environment
• Good critical thinking and problem-solving skills
• Willing to work on rotating shifts

Rewards that Go Beyond:

• Competitive salary with attractive incentives and bonus
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now to Express Your Interest!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel