Employment Type: Full-Time Monthly Salary: Up to $4,600 + bonus
Permanent role
Ubi
Office Hours
Up to $4,600 + bonus
Responsibilities:
Manage and plan the day-to-day operations of a team of Contact Centre Agents
Responsible for handling inbound / outbound calls, live chats and emails on a skill / prioritized basis ensuring adherence to all performance measures set within your respective team.
Being able to multitask and handle concurrent enquiries is a key requirement for this role.
Identify and propose new processes to improve the operational efficiency and effectiveness
Handle challenging situations, complaints, and queries effectively under pressure
Conduct weekly hurdles, regular review of staff call performance
Working cohesively with other teams/stakeholders to achieve company and department objectives
Prepare daily, weekly, and monthly reports relating to SLA and agent performance
Handle ad hoc tasks assigned by Line Manager
Contractual Period:
Permanent Role
Location:
Ubi
Working Hours:
Monday to Friday: 8.30am — 5.15pm
Salary:
Up to $4,600 + bonus
Requirements:
More than 5 years experience in call centre, telemarketing, customer service or sales role
At least GCE “A” Level or Diploma in any field
Preferred insurance certified papers such as BCP, PGI, HI or have contact centre experience preferred, but not a pre-requisite.
Insurance experience is preferred
Excellent customer services and problem-solving skills
Effective oral and written communication skills to interpret customers’ need
Strong interpersonal skills and professional demeanor
A team player with a strong sense of responsibility and accountability
Demonstrate flexibility and adaptability to work in a fast-paced and challenging environment
Possess resilient, positive work attitude, analytical and meticulous
Good time management and organizational skills
Good computer skills and working knowledge of MS Excel and Word
Good knowledge of Nice CX One and Microsoft Dynamics would be an advantage
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
nicholas@successhrc.com.sg (Reg No: R1549023)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House, #19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.