CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential and new economy sectors such as business parks, industrial, logistics and data centres. With a presence across more than 250 cities in over 30 countries, the Group focuses on Singapore and China as its core markets, while it continues to expand in markets such as India, Vietnam, Australia, Europe and the USA.
Responsibilities
Managing of the Customer Service Counter and exhibiting excellent customer service skills in the course of duty
Provide timely and accurate clarification and advice to enquiries from the public
Handling of customers’ feedback and complaints
Perform paging and in-house announcement based on the standard guidelines
Receiving in-coming calls and making out-going calls
Handling and administering of lost and found items
Assist in the execution of the mall’s promotions and events
Upsell the CapitaStar Loyalty program, Capita3Eats, eCapitaMall and eCapitaVoucher
Introduce to the public CapitaLand’s enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher
Mall round duties for in-mall Marketing Communication facilities inspection
Educate mall retailers on eCapitaVoucher acceptance
Provide first-level technical support for retailers on SMART terminal issue
Managing partners’ loyal programme redemptions
Handling of administrative duties
Any other task as assigned by immediate supervisor/management
Requirements
GCE 'O' Levels and above
Preferably with 1 or 2 years working experience in similar capacity
A team player and possess a pleasant disposition
High self-initiative and attentive to details
Knowledge of local dialects is an advantage
Required to work on 6 days rotating shifts including weekends and Public Holidays
Must be computer literate, customer oriented with good communication and interpersonal skills
Closing Statement
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
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