Job Description

Job Title: Senior / Customer Service Associate, Group Contact Centre

Job Location: Jurong & Teck Whye Crescent

Job Type: Permanent

Job Shift : Will be Rotational shift including weekends

Key Skills: Customer Service

Our Client:

It is a group of healthcare institutions in Singapore. The group was formed in 2008 and operates several hospitals, national specialty centres, and polyclinics. The Hospital is the largest hospital in the group and serves as the flagship hospital for the cluster.

Summary :

As part of Group Contact Centre, the Senior / Customer Service Associate\'s key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre

Key Responsibilities:

• Deliver excellent customer service to callers by understanding caller\'s needs
• Provide timely, accurate and appropriate information and assistance to address caller\'s enquiries
• Book or reschedule appointments based on caller\'s request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years\' experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

If you are keen to know more about this role, please email Aparna/Mounika at @rmagroup.com.sg and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

To expedite processing, you can lodge your application directly at or

Mounika Tanuku
EA Licence No. 93C4403
EA Regn. No. R22109193 -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

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RMA Group