Job Description

• Coordinating the activities of all Departments (Production, QC, Accounts, Sales, Warehouse, and Transport) involved in the order fulfillment process.
• Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed.
• Providing timely and accurate information about the order to the customer.
• Checking product availability and liaising with factories to ensure fulfillment of the order on the customer\'s required delivery date.
• Creatively identifying possible solutions in the event of insufficient product availability.
• Ensuring compliance with Company\'s credit control policy.
• Promptly, firmly but politely informing customers of any credit or account issues that are preventing acceptance or progression of an order.
• Keeping customers informed of any changes in the timing of their orders due to production or other problems.
• Helping to reduce slow-moving stock and working capital by regularly reviewing concessional stock and persuasively offering this stock to suitable customers.
• Helping to maximize revenue collection by regularly reviewing blocked and outstanding orders.
• Supporting the improvement of the order fulfillment process by raising issues and contributing suggestions at Team and Department meetings.
• Promptly dealing with any complaints a customer may raise.
• Deputizes when required, coaching and advising fellow team members to solve problems, and liaising with the allocated manufacturing site as necessary to resolve supply issues.
• Responsible for training new and existing team members on work systems and processes.
• In some locations performs system testing as required by the SAP team and liaises with the SAP team concerning new configuration, functionality, and system improvements

Requirements

• Diploma Holder and above relevant courses of study
• Ability to communicate confidently and effectively both on the telephone and in writing Self-motivated and able to work to tight deadlines
• Ideally with some experience working in a similar customer-facing role
• Super User for one or more elements of the SAP-SD module/relevant IT business system, provides training to other employees as needed as well as being the first level of user support.
• Flexibility, Attention to detail with Strong interpersonal, collaboration, and problem-solving skills.

Benefits

• Permanent Role
• Up to Basic $4k + AWS + Variable Bonus
• Chemical Manufacturing, Jurong East Area
• Diploma Holders and above may apply
• Ideally with some experience working in a similar customer-facing/ calling role
• Super User for one or more elements of the SAP-SD module/relevant IT business system, provides training to other employees as needed as well as being the first level of user support.

Interested applicants may send their updated resume in words format to zac@triton-ai.com

Reg No. R2196499

Triton AI Pte Ltd

License no. 21C0661

Triton AI