Job Description

Our client is a well-established MNC, market leader in the Logistics industry. They are looking for a Senior Customer Service Executive to assist their Customer Service team for the next phrase of the Our client is a well-established MNC, market leader in the Logistics industry. They are looking for a Senior Customer Service Executive to assist their Customer Service team for the next phrase of their business. They are located in East - easily accessible. Responsibilities: Responsible in responding sales enquiries from existing & new customers Responsible in supporting customer's individual enquiry - coordinating buying & selling rate to prepare full quotation by communicating local / overseas agents Responsible in creating / sending quotations for customers by system Responsible in supporting sales team with accurate and continual communications to internal operational team & external customers regarding order fulfillment status Responsible in interacting with sales & operational team to set clear SOP for each new / existing customer's shipments Responsible in reporting discrepancies in customer forecasting of shipments operations procedures, recommend solutions to improve smooth handling Responsible in handling incoming calls with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services Responsible in working in conjunction with outside sales representatives to provide pre-and / post-sales support Responsible in being proactive to inform customer on shipment status, exceptions and provides timely updates on incident solution Other ad-hoc duties as assigned Job Requirements: Prior 3-5 years' full operations & customer service experience such as airfreight / seafreight (FCL, LCL) is a bonus Prior experience with Cargowise1 system is a bonus Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified. EA License No: 19C9682 EA Personnel No: R22104689 (Lim Yu Xun, Acer)