Job Description

Salary : $4500 - $5500
Location : Penjuru Lane
Period : 6 months only non renewable

• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Answering basic customer inquiries on product availability, maintenance, and the status of orders.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Create the PR per SO from system to manage the JDE system, arrange the shipment per SO terms
• Works under direct supervision to provide satisfactory and quality customer service.
• Manage customer orders from entry to delivery, ensuring accuracy and timely processing in JDE system.
• Serve as the primary point of contact for customers, handling enquiries, complaints and service requests with professionalism and empathy.
• Collaborate with procurement, logistics and finance teams to ensure smooth order fulfilment and timely invoicing.
• Monitor order status, proactively update customers, and resolve any discrepancies or delays.
• Generate reports and analyse order data from JDE system to support business decisions and continuous improvement.
• Support internal audits and ensure adherence to company standards and regulatory requirements.
• Taking care of both SEA, India and Korea customer service regions.
• Other ad-hoc assignments tasked by your immediate superior / reporting.

Requirement

• Bachelor's Degree with 5 years of working experiences in customer service position.
• Excellent understanding of JDE and strong communication skills.
• Ability to plan and organize a team effort.
• Effective time management and logical decision-making ability. Well versed in Microsoft Excel, ability to generate structured reports.
• Ability to work under pressure and managing workload with little direction.

Skills Required