Senior Customer Service Officer

Singapore, Singapore

Job Description

Working Hours: Monday to Friday (8.30am to 5.50pm) | Alternate Saturday (8.30am to 12.30pm)
Job Scope:

  • Handle all air export-related enquiries and provide timely support to internal and external stakeholders.
  • Coordinate with shippers on cargo collection arrangements and other export-related matters.
  • Liaise with the Sales team and destination offices for airfreight rate establishment and shipment approval.
  • Coordinate with the Finance department on shipments involving COD payments or customers exceeding their credit limit.
  • Work closely with the Vendor Management team to organize cargo collection with appointed transport vendors.
  • Liaise with the Airfreight Planning team to confirm flight schedules and space availability.
  • Coordinate with the Import team on shipments requiring re-export arrangements.
  • Liaise with the Permit department for export permit applications and ensure regulatory compliance.
  • Coordinate with the Warehouse team on cargo acceptance, release, sorting, packing, and storage requirements.
  • Liaise with external vendors for specialized services such as DG (Dangerous Goods) packing, crating, and fumigation.
  • Coordinate with the Export Operations team to ensure accurate and timely issuance of shipping instructions.
Job Requirements:
  • Diploma in Logistics, Supply Chain, Business, or a related field.
  • IATA Dangerous Goods certification would be beneficial.
  • Some training or knowledge in airfreight or export documentation is an added advantage.
Interested applicants, please contact Leow Pei Qi Josephine | R1440776
Thank you

Skills Required

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Job Detail

  • Job Id
    JD1675426
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned