How Will You Make an Impact?

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com When you\xe2\x80\x99re part of the team at Thermo Fisher Scientific, you\xe2\x80\x99ll do important work. Surrounded by collaborative colleagues, you\xe2\x80\x99ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world. Responsibilities:

• Lead, coach, and mentor the Customer Service Rep on the daily OTC processing, encourages partnership, teamwork and trust within the team.
• Process orders into SAP, handle end to end order processing ie. order entry to invoicing.
• Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
• Account & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays.
• Liaise with manufacturing facilities in APAC, USA, Europe & 3rd party vendors and freight forwarders to ensure the timely shipment execution, resolve any customer complaints regarding order/shipping related issues.
• Ensure strict compliance to company policies and procedures (code of conduct, ethics and compliance, service level agreement, order fulfillment processes, etc.) and maintain a good record of documentation for audit purpose.
• Ability to identify process gaps and issues, apply Practical Process Improvement (PPI) methodologies and lead continuous improvement initiatives for greater productivity and efficiency.
• SAP date maintenance and pricing set up in SAP.
• Work with Finance on AR, AP issues & follow up when needed.
• Responsible to meet all operational KPI and SLA.
• Reports preparation & perform data analysis on regular basis.
• Perform other duties/projects as assigned.

Qualifications :

• Bachelor Degree in BA/BS or Diploma in Logistics/Supply Chain or relevant
• Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
• Very good experience in SAP & MS Office
• Knowledge in shipping, freight management and LC documentation
• Proficient in English & Chinese
• More than 5 years experience in Customer Service role

Working location: Science Park 2 Working hours: 8.30am to 5.30pm Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.