Job Description

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.This job role is for an experienced Senior Technical Project Manager with expertise in ICT delivery architecture, cloud operations, and ITIL-based service operations. The candidate will have hands-on experience managing technical projects, working with Solutions Presales, and overseeing the transition of new telecommunications products and services into Day1 and Day2 operations.The candidate should possess a deep understanding of both on-premises and cloud-based ICT environments, particularly Azure operations, and be familiar with Digital Platforms for Automation, Monitoring tools, and ServiceNow.Make an Impact by:1. ICT Delivery Operations

• Support the end-to-end delivery of ICT outsourcing projects, focusing on server, storage, and network operations within both on-prem and cloud environments.
• Participate in ICT cloud outsourcing efforts, particularly in Azure operations, ensuring seamless service delivery and optimization.
• Collaborate with Solutions Presales teams to define delivery scope, assess costs, plan resource utilization, and evaluate potential risks in technical projects.
• Apply ITIL framework principles to manage Delivery Service lifecycles, ensuring adherence to best practices for service delivery and operations.
• Lead the implementation of technical projects, including timelines, resource allocation, and risk mitigation.
• Implement automation and monitoring tools to improve operational efficiencies and service reliability.
• Participate in ServiceNow operations to implement incident management, service requests, change management, problem management, and maintaining the configuration management database (CMDB).

• Collaborate with Product and Product Engineering teams to transition new telecommunications products and services into Day1 (go-live) and Day2 (ongoing) operational environments.
• Oversee and manage the transition scope of work, ensuring that all deliverables meet operational readiness criteria.
• Ensure the successful integration and support of networking products, including Fortinet, Cisco SD-WAN, Cisco Route and Switch, and VMware VeloCloud.
• Work closely with Product, Product Engineering, Day1, Day2 operations teams to ensure a smooth handover of services and monitor the performance and stability of the new products post-transition.

• Educational Background: Bachelor\xe2\x80\x99s degree in engineering, Information Technology, or a related field.
• Experience: Minimum 5 years of experience in ICT outsourcing, cloud technologies, and networking, with a hands-on approach to project delivery.
• Certifications:

• Azure Cloud Certified (required).
• ITIL Practitioner (preferred).
• Skills:

• Strong experience with cloud platforms, particularly Azure, in a delivery and operations capacity.
• In-depth understanding of networking technologies, including Fortinet, Cisco SD-WAN, Cisco Route and Switch, and VeloCloud.
• Demonstrated experience leading technical projects, including managing scope, costs, resources, and risks.
• Proficient with automation and monitoring tools for ICT infrastructure management.
• Experience with ServiceNow for IT service management, specifically in incident, service request, change, and problem management, as well as CMDB.

• Strong leadership and project management skills with the ability to manage cross-functional teams and work under pressure.
• Proven ability to deliver technical solutions aligned with business goals while managing costs and risks.
• Excellent communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders.
• Strong problem-solving capabilities, with a focus on improving service delivery and operational efficiency.
• Adaptability to evolving technologies and business needs within the telecommunications sector.

Singtel