Job Description

Job Title

Senior Engineer

Summary

The Senior Engineer will be responsible for overseeing the end-to-end operations of M&E engineering services in facilities management across single/multiple sites. This includes managing teams, delivering technical excellence, ensuring compliance with all statutory requirements, maintaining high client satisfaction, and ensuring smooth and cost-efficient operations in alignment with service-level agreements (SLAs) and key performance indicators (KPIs).

Key Responsibilities:

1. Facilities & Technical Operations



Oversee daily operations of M&E systems: HVAC, fire protection and other critical building infrastructure.



Support the Engineers to deliver the preventive and corrective maintenance programs across all facilities under management.



Ensure all works are carried out according to maintenance schedules, SOPs, safety standards, and client expectations.

2. People & Resource Management



Lead a team of engineers and asst Engineers - responsible for recruitment, training, performance reviews, and team motivation.



Manage contractor and vendor performance for outsourced services (e.g., specialist maintenance, equipment supply, testing and commissioning).

3. Client Management & Reporting



Serve as the main client liaison for technical operations, ensuring clear communication and proactive service delivery.



Attend regular client meetings to present reports, resolve issues, and provide performance updates.



Submit detailed monthly and quarterly operations reports, including maintenance KPIs, incident logs, cost analysis, and improvement plans.

4. Compliance, Safety & Risk Management



Lead audits and inspections (internal and external), implement corrective actions, and maintain complete documentation for compliance.



Manage incident reporting, root cause analysis, and implement preventive measures.

5. Financial & Contractual Oversight



Develop and manage operating budgets for assigned contracts, including forecasting, cost tracking, and optimization of resources.



Monitor contract scope, variations, and deliverables, and support renewal, tendering, or negotiation processes.



Track asset lifecycle, manage spares inventory, and optimize procurement for cost efficiency and equipment uptime.

6. Continuous Improvement & Innovation



Identify operational inefficiencies and implement solutions for energy savings, workflow automation, and system reliability improvements.



Propose and execute technical upgrades, retrofits, and modernisation initiatives.

Key Performance Indicators (KPIs):



SLA and KPI compliance across all contracts



Client satisfaction score and feedback



Downtime reduction and preventive maintenance ratio



Operational cost optimization and budget control



Safety compliance and incident-free records



Staff retention, training completion, and productivity metrics

Job Requirements:



Academic Qualifications: A degree or diploma in electrical/mechanical engineering (building services or facilities engineering is an added advantage) Professional certifications (e.g., FSM, Green Mark, LEW) are advantageous.



Experience: Minimum 7-10 years' experience in M&E operations within facilities management (e.g., commercial, hospital, data center, residential, or industrial buildings).



Technical Expertise: In-depth knowledge of M&E systems and infrastructure; strong familiarity with local codes and standards.



Skills: Strong leadership and communication skills, crisis and contract management, data-driven decision making, budgeting, and stakeholder engagement.



Others: Proficient in MS Office, CMMS/CAFM systems, and incident management tools. Willing to travel across sites and respond to emergencies on short notice


INCO: "Cushman & Wakefield"