Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a Part of Something BIG!

At Singtel, we\'re working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

In Group IT, we create great technology that can change the future, and we\'re looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data, and cyber security teams!

The Senior Engineer, IDAM Services will be responsible to implement and manage the Modern Identity and Access Management platform - SailPoint to the entire suite of applications within the Singtel Organization.

He/She will drive the migration of current Identity and Access Management platform to the new platform SailPoint. Subsequently on-boarding new applications to SailPoint platform in phases and ensuring that SailPoint platform is stable and providing a good end user experience in terms of access provisioning.

Make an Impact by

• Actively participate in implementing the new IDAM (SailPoint) tool for all Singtel Applications.
• Ensure that the new IDAM tool architecture is designed with security best practices.
• Work closely with the Operations team to perform Root Cause Analysis and Problem Management in day-to-day management of IDAM tool.
• Support escalation for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems within Identity and Access Management.
• Perform the role of Subject Matter Expert for complex issues related to IDAM.
• Close collaboration with Operation teams for performing daily service monitoring, verifying the security, integrity, and availability of IDAM infrastructure.
• Ensure Identity and Access management comply with Singtel policies, standards and operational guidelines.
• Maintain system documentation for domain technologies, including installation, configuration, and appropriate SOPs.
• Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the IDAM system.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Take pro-active approach in mitigating all the operational issues together with the Operation team.
• Manage customer satisfaction through effectively communicating and managing customer expectations.
• Continuously driving process improvements related to IDAM areas.
• Close collaboration with AD architect and team where necessary for continuous Service improvements.
• Ensure that the Operational SLAs are met as per the guidelines.
• Drive and Manage change management activities pertaining to Identity and Access Management.
• Collaborate and co-creation with other Singtel entities in IDAM domain.
• Continuously strive for simplifying request management and fulfillment
• Work closely with all Singtel entities application owners for seamless on-boarding and off-boarding of applications into IDAM tool.
• Think always from the security / audit perspective and take actions accordingly related to IDAM.

Skills for Success

• At least 8 years of experience working with Identity and Access Management technologies.
• Expert knowledge in administering Modern identity and Access Management tool. (ex, SailPoint, OKTA)
• Expert knowledge of Active Directory LDAP protocol.
• Experience in IDAM connectors (Azure, O365, Database, Web Service, Active Directory, Exchange, Flat file etc) and development experience in custom connector development
• Experience in handling lifecycle management of user in a maintenance environment. Working with incidents, incident management etc.
• Well versed with provisioning de-provisioning using RBAC, SSO access control, SoD violation, compliance requirements related to access & privileges
• Must have deep and thorough understanding of monitoring best practices, and compliance to best practices for security and operations.
• Knowledge on SaaS, IaaS, and PaaS components.
• Expert in Identity and Access Management Operational issues and must have demonstrated problem solving capabilities.
• Must have experience in categorizing IDAM applications complexity level.
• Must have sound expertise in providing operational consultation to the team.
• Sound knowledge in ITIL framework.
• Expert knowledge of Modern IDAM tool. Preferred SailPoint.
• Expert knowledge of simplifying seamless application access life cycle management.
• Exposure to JAVA, java scripting, J2EE development - a plus
• Good knowledge of REST / SOAP API methodologies.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel