Job Description

Why Work at Rehlko
We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.


Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.


Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.


At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job

Basic Functions

To provide lead on-site acceptance testing, commission, diagnose, troubleshoot, repair and maintenance at customer site. He/she is to also provide training, supervision and coaching to junior service engineers (internal and distributors) to enhance their technical competency. Responsible for driving continuous improvement in Aftermarket process. Investigate and handle customers' complaint and product failures. Providing technical support and advice to distributors and end customer

Specific Responsibilities

Ensure all work is performed in accordance with safety regulations and company policies. Lead / Attends to commissioning of System Project at customer site. Provides technical assistance on factory test of special projects. Investigates root causes of engine failures and recommend solution. Provides after sales technical support and site service to distributors and dealers in a timely manner Perform routine maintenance and inspections to prevent equipment failures and ensure optimal performance. Create and maintain detailed service reports, logs, and other documentation related to field service activities. Maintain a deep understanding of the Rehlko's products, services, and related technologies. Provide guidance and training to junior field service engineers and other technical personnel. Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors Evaluates distributors and dealers' technical capability. Communicate effectively with customers, internal teams (engineering, sales, customer support), and other stakeholders. Drive process improvement and contribute to the development of better service procedures. Performs any other service and training duties as and when assigned

Qualifications / Requirements

Diploma/degree in Mechanical / Electrical Engineering with at least 10 years of relevant experience This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region Possesses strong presentation skills, strong verbal and written communication skills Possesses strong customer service orientation, enthusiasm for power generation products

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose--Creating an energy resilient world for a better future--and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?"
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Our Values

Curiosity

- Seek, learn, share

Trust

- Go farther together

Pace

- Focus to go faster

Excellence

- Find the win every day