Job Description

Senior Executive / Assistant Manager for Learning Solutions and Systems

We are seeking a highly motivated and detail-oriented professional to support the department's digital learning solutions and training operations. This includes providing technical support, managing systems and websites, and ensuring compliance with organisational policies.

Responsibilities

Provide ICT technical support for hardware and software including basic troubleshooting, preventive maintenance, user guidance and events set up and support. Manage the department's hardware and software inventory and needs including procuring, maintaining and disposing of ICT equipment, installation of software, etc. Assist and support the set up of new systems and enhancement projects of the existing systems. Day to day administration of the various systems including user access control (add/remove users, etc.). Provide prompt technical support to users such as resolving system bugs / issues, guiding and training users on the use of the systems. Co-ordinate with relevant parties including ICT departments and external vendors on technical support, regular maintenance, patches and updates, IT security of the systems/websites. Perform regular systems audit review to ensure compliance on governance and security. Manage department's file server such as granting access and conduct regular review of access to ensure compliance with the organisation's IT policy. Build, maintain and support department's data analytics initiatives using tools such as Power BI. Research and implement learning technologies and digitalisation tools and platforms to promote learning effectiveness (both hardware and software). Any other tasks as assigned by the department.

Diploma in IT or equivalent. Minimum 2 years of related IT experience preferred. Basic knowledge in project coordination and computer hardware and software. Pleasant personality and customer service oriented. Strong administrative skills with attention to detail. Able to work independently and as a team. * Resourceful and proactive in problem solving.