Job Description

[What the role is]
We seek an innovative professional to be part of our Organisation & Service Excellence team to lead transformation plans and change management, as we strive to achieve our vision, A Gracious Muslim Community of Excellence that Inspires and Radiates Blessings to All.

[What you will be working on]

a) Drive the planning, implementation and review of Muis Transformation Plan

• Drive the development and delivery of Muis Transformation Plan to achieve strategic outcomes.
• Work with line departments to identify potential transformation opportunities and partner their transformation efforts. These may include service innovation projects (i.e. through service journeys), digitalisation and citizen engagement programmes.
• Responsible for the transformation project management framework/methodology to ensure Public Sector Transformation (PST) is applied consistently across the organisation and provide training where required.
• Work closely to review and implement various action plans to improve Muis operational and core work processes and driving innovation.
• Monitor transformation efforts across Muis and keep projects on track to deliver concrete outcomes. This includes measuring progress and tracking key milestones.
• Coordinate inter-agency efforts to advance Muis PST efforts.
• Perform relevant Secretariat duties to support senior management in PST to achieve a lean and agile organisation with an empowered ecosystem.

b) Service Design

• Lead service journey/design thinking projects to improve service delivery that is anticipatory and citizen-centric.
• Encourage new thinking, creative solutions and ways of working to address issues and mitigate risks.
• Experiment and develop new organisation development tools and resources to promote transformation in Muis.

c) Drive Change Management

• Responsible for establishing desired change outcomes, designing organisation-wide change management programmes, and engaging Muisians to help them overcome barriers to change.
• Design and implement broad-based interventions related to engagement and change management.

[What we are looking for]

• Candidate should possess a tertiary education with strong passion for transformation and innovation.
• Candidate should have 3-5 years of working experience in the area of organisation development, service transformation, change management or related areas.
• Experience in project management, process improvement and design thinking/service journeys
• Excellent interpersonal and communication skills with track record in engaging stakeholders, both within and outside the organisation.
• Good strategic and critical thinking skills.
• Resourceful and able to work independently, and as a team.

Successful candidate will be appointed on contract basis.

In general, applicants can expect to hear from us within 4 weeks of the close of the application window. In the event where we receive a high number of applications, applicants will receive an update on their status within 6 weeks of the close of the application window.

If you are facing issues submitting your application, please contact us at careers@muis.gov.sg for assistance.

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