Job Description

What the role is:
As a Senior Executive - Customer Relations, your role is to plan, manage and implement various projects/events/programmes in areas related to College Relations.
What you will be working on:
The Customer Relations (CRR) department performs the Corporate Communications role at the College. It oversees matters related to college event management, marketing communications as well as school/corporate visits as part of networking and outreach endeavours.
The role will be expected to:
- Manage the operations of the Experience ITE Centre - a centre set up to promote the ITE brand of education to secondary school students
- Promote and market ITE courses to secondary school students, through outreach efforts and programmes
- Plan, manage and support projects related to events for outreach to students, teachers and parents through career fairs, talks, workshops and learning journeys
- Manage student leaders in relation to the promotion of the College
- Aid in the College's social media engagement efforts
- Assist with other CRR-related functions including branding and promotion campaigns as well as coordination efforts with regards to the hosting of international visitors.
What we are looking for:
- You are a team player with minimum 2 years' experience working either in outreach, marketing or corporate communications.
- You should possess good interpersonal and communication skills, able to project manage, multitask and cope well under pressure.
- You believe in and enjoy working with young adults,
- Those who are well-equipped to analyse customer interactions and feedback, identify patterns and trends, and make data-driven decisions to improve customer satisfaction and overall performance indicators, will be considered favourably.
About Institute of Technical Education:
The Institute of Technical Education is a globally-recognised world-class institution for excellence in technical education. Here, you make an extraordinary difference because ours is a unique Hands-on, Minds-on, Hearts-on College Education. Our awards include the prestigious Singapore Quality Award with Special Commendation and the inaugural Harvard-IBM Innovations Award in Transforming Government, affirmations of transformational leadership and passionate staff who bring us closer to becoming a Global Leader for Innovations in Technical Education.

Skills Required