Job Description

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• Program Administration & Execution

• Manage pre and post-course administrative matters to ensure the seamless execution of all training programs, including Industry Practice Masters (IPM) and Grad Dip (IGD) if any
• Develop and maintain a detailed program schedule, coordinating logistics and resources for each session.
• Assist in managing training registration, course implementation, and administration workflows, ensuring compliance with regulatory and institutional standards.
• Review and improve operational workflows regularly to enhance efficiency and effectiveness.
• Learning Resource Management

• Collaborate with trainers and internal/external stakeholders to create, update, and manage teaching resources on the Learning Management System (LMS).
• Support trainers during classes to ensure resources and technical tools are optimally utilized.
• Maintain an up-to-date library of training materials, ensuring alignment with the latest program objectives and industry standards.
• External stakeholder management (SportSG, National Sports Association)

• Assist to establish new partnerships with NSAs/sponsors/external parties to enhance the quality of Sports and Adventure cluster's initiatives/events/activities.
• Assist with the regular review of SportSG and the NSA policies to keep them relevant and updated.
• Assist in the review of safety management regulations set by SportSG and its attendant NSAs and align them SMU based Sports and Adventure activities.
• Network with other counterparts from local IHL and overseas university to exchange ideas, strengthen relationships and forge mutually beneficial partnerships when the opportunity presents itself.
• System & Data Management

• Perform daily transactions and updates in the Training Management System (TMS) with accuracy and timeliness.
• Ensure the integrity and confidentiality of participant and program data across systems.
• Leverage technology tools to monitor workflows and track program milestones.
• Evaluation & Continuous Improvement

• Collate and analyze course evaluation data to assess program effectiveness and identify areas for improvement.
• Generate insights from participants' feedback to enhance course quality, delivery methods, and trainer performance.
• Identify, analyze, and resolve issues impacting the quality of courses and trainer effectiveness, ensuring continuous improvement.
• Stakeholder Engagement

• Liaise with trainers, vendors, and internal/external stakeholders to ensure timely communication and coordination.
• Build strong working relationships to facilitate collaboration and resolve operational challenges promptly.
• Represent the institute professionally in stakeholder meetings, reporting key findings and updates.
• Operational Insights & Strategy

• Utilize participant and program data to identify trends, opportunities, and gaps in the training landscape.
• Provide operational insights to achieve key performance indicators (KPIs) and align processes with the institute's strategic objectives.
• Propose new initiatives or adjustments to workflows to enhance program scalability and effectiveness.
• Compliance & Reporting

• Ensure all programs and processes comply with regulatory requirements, such as SkillsFuture and other funding schemes.
• Prepare regular reports on program performance, KPIs, and operational metrics for management review.
• Stay updated on changes in regulatory frameworks and implement necessary adjustments.
• Additional Responsibilities

• Oversee the onboarding process for new trainers, ensuring they are familiar with institutional policies and resources.
• Support the development of marketing and outreach initiatives for program promotion.
• Assist in organizing events such as open houses, trainer workshops, or participant networking sessions.
• Participate in cross-departmental projects or initiatives to drive institutional goals.
• Other duties as assigned

Qualifications:

• Diploma or degree with at least 3-5 years of relevant work experience.
• IT-savvy and proficient in Office 365.
• Proficient in using Training Partners Gateway and Training Management System portal will be an added advantage.
• Have an eye for detail, multi-tasking and able to perform in a fast-paced working environment.
• A driven individual with strong creative, analytical and interpersonal skills along with a high degree of personal and professional integrity.
• A problem solver with the ability to work independently, take initiatives and manage multiple tasks and projects as well as to be a team player who is eager to collaborate with others.

Other Information:#LI-LK1Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.About Us:Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Singapore Management University