Job Description

Who We AreAs Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society. For more information on Singapore University of Social Sciences, please visit www.suss.edu.sgAbout The JobWe are seeking a proactive and detail-oriented Senior Executive / Executive to join our Campus Support Services Unit. This role provides an exciting opportunity to oversee essential operations, ensuring a seamless and efficient campus environment.Key Responsibilities:Management of Service Desk & Call Centre

• Monitor service quality and implement improvements for customer satisfaction.

Management of Service Kiosks, F&B Amenities, Vending Machines, and Water Coolers

• Assist the manager to coordinate the upkeep and functionality of service kiosks and amenities, ensuring an exceptional user experience.
• Liaise with vendors to ensure timely replenishments and servicing.

Cleaning Services

• Monitor and ensure cleaning standards across campus facilities are maintained.
• Coordinate with cleaning contractors for routine and ad hoc requirements.

Waste Disposal Management

• Assist the manager to implement the waste disposal systems and ensure compliance with environmental guidelines.
• Assist the manager to implement sustainable waste management practices.

Landscape Maintenance

• Ensure service standards are met by landscape contractors.

Pest Control

• Oversee pest control activities
• Address pest-related issues promptly and efficiently, ensuring a clean and safe campus environment.

Mail, Despatch & Ferry Services

• Manage mail distribution, despatch services, and ferry logistics to ensure timely and efficient delivery.

Campus Directory & Sign System

• Ensure campus directories and signage are updated with clarity.
• Coordinate design and installation projects as needed.

Outsourced Integrated Facilities Management (IFM)

• Assist the manager to monitor service delivery and compliance with contractual obligations.

Job Requirements

• Degree Holder in Facilities Management, Business Administration, or related field with 5-7 years' relevant working experience in similar operational role
• Mature, meticulous and possess high level of discretion and integrity
• Effective interpersonal skills with excellent command of written and spoken English
• Resourceful team player who is able to work independently and display initiative
• Proficient in Microsoft Office applications
• Familiarity with service desk operations and vendor management is an advantage
• Ability to communicate well so as to act as liaison and help reach out to stakeholders, such as faculty and admin staff from other departments and divisions as well as associates and other stakeholders

What Do We OfferAt SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Singapore University of Social Sciences