Job Description

What\'s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic moral values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

A Front Office Senior/Executive will be responsible for organizing and directing the daily activities of the front desk receptionist, portering service and telephone operator.

The key responsibility is to manage, train and provide guidance to the front office staff in delivering effective and efficient services.

The responsibilities are as stated below:

• To supervise the daily functioning of the front desk reception, operator and portering services such as handling of patient\' queries, complaints and discussing the nature of complaint.
• To supervise and provide training, coaching and counselling to staff in handling their jobs responsibly and independently.
• To prepare duty roster and monitor attendance and assist in the application of the various leave modules.
• To conduct appraisal and evaluation of staff \'performance.
• To ensure compliance of the operator and potering duties.
• Conduct investigations on irregularities and report all findings.
• Conduct bi-weekly briefings and training programs.
• Collate data and generate reports to be submitted monthly.
• Initiate quality projects to improve work processes when necessary.

How to Succeed

• Degree in Business Management or Equivalent.
• Exhibits a good sense of responsibility and commitment towards the job and hospital.
• At least 2 to 3 years relevant experience.
• Healthcare experience and customer service / call centre experience advantageous.
• Excellent communications and interpersonal skills.
• Effective team player.
• Exhibits integrity and honesty.
• Works well independently.

Company information

Registration No.

T08CC4085D

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

Do you have customer service experience?

What\'s your expected monthly basic salary?

Mount Alvernia Hospital