Senior/ Executive, Office Of Patient Experience
Job Description
Your key role will be to work collaboratively with the stakeholders to promote patient-centric culture with the aiming of enhancing patients\xe2\x80\x99 journey in NHCS.
Your job includes: i. managing patients\xe2\x80\x99 feedback and instituting prompt service recovery ii. administering and mining patients\xe2\x80\x99 feedback to identify service gaps and proposing service improvement initiatives iii. carrying out service audit to ensure consistent service standards
You should possess a general degree with at least a few years of relevant experience in customer service, in the healthcare or hospitality sector.
Job Requirements:
- Recognised degree with at least 3 years of working experience in customer/ patient service operations
- Possess excellent listening, communication and writing skills
- Able to work under pressure and manage multi-stakeholders at the same time
- Adept in conflict resolution with good analytical skills
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Job Detail
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Job IdJD1334718
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned