Job Description

As Singapore\xe2\x80\x99s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

Singapore Polytechnic\'s Professional and Adult Continuing Education (PACE) Academy is a leading continuing education and training (CET) academy that advocates the pursuit of lifelong learning and skills mastery. We offer a wide range of training programmes for adult learners to enhance their employability and partner the industry closely in workforce development.

Reporting to the Manager, the appointee will be part of the Course Operations Division and will handle the administration of part-time full qualification courses, which include but not limited to the end-to-end cycle of course administration and management, stakeholder management, resource management, tracking of admissions outcomes, providing support for Learning Management Systems and Training Management System, and actively seek out information, tools, and methodologies to enhance processes.

Responsibilities:-

Operations & Stakeholder Administrative Support

Handle system configurations including intakes, TPG synchronisation and POLITEMall integration Track and monitor application and enrolment numbers Analyse enrolment numbers to determine and optimise utilisation of resources Provide feedback to internal stakeholders on take-up rates and cancellations. Identify areas of improvement, analyse data and prepare reports on admissions statistics, data and trends and outcome to review the admissions process Evaluate stakeholder needs on course-related matters, prioritise and manage their expectations and feedback Review and streamline processes and systems for optimal efficiency and stakeholder experience. Collaborate on joint projects with other Ops teams

Resource Management Support

Liaise with outsourcing partner to administer admissions operations including evaluating applications, admissions process, module enrolment, progression, payment, timetable, etc Track and feedback outsourcing partner\xe2\x80\x99s performance Escalate performance issues with internal stakeholders.

Learning and Training Management Systems Support

Conduct training sessions for users on how to navigate and utilise the features of the LMS. Provide ongoing support and guidance to users Investigate and resolve technical issues encountered by users within the LMS and TMS.

Requirements:-

• At least 2 years of working experience in administrative support, preferably in an educational institution handling academic matters.
• Proficient in learning and/or training management systems
• Proficient in data management and analysis with software, not limited to Excel and Power BI.
• Meticulous with a keen eye for details and understands the need for data accuracy for management reports.
• Proven track record of independently solving problems and driving initiatives forward.
• Proven ability to take the initiative to identify and leverage resources that contribute to personal and team success.
• Display excellent interpersonal, written and verbal communication skills.
• Proven ability to multi-task with a positive attitude and operate in a fast-paced environment, with tight timelines.
• Strong decision making, customer service, stakeholder management, and information management skills.

Successful candidate will be offered a 2-year contract.

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Government Technology Agency