Job Description

What the role is:
[What the role is]
This is a 2-year contract position as a Senior Executive in the Library.
What you will be working on:
[What you will be working on]
Your responsibilities will include, but are not limited to the following:
Work with the Patron Experience team to continuously ideate, design, re-engineer or implement excellent library service standards, policies, procedures, and processes in order to improve productivity and effectiveness as well as to deliver delightful user experience to the polytechnic community of staff and students.
Fully understand the spectrum of library services and resources and be able to manage patrons with their inquiries, issues and concerns diplomatically and professionally and to escalate if required.
Be observant, walk the library premises frequently to ensure the library systems and facilities are in good order and take initiatives independently to work with the Library Technology team, estates, or contractors to resolve to satisfaction promptly.
Work with the Library Learning and Engagement team to plan, support and execute outreach and engagement activities to promote use of the library facilities, services, and resources.
Document the policies, procedures and processes and be able to evaluate, assess, visualize, and present the usage of the library facilities, services and resources.
What we are looking for:
Self-driven individual with growth mindset, initiative, innovative, creative with curiosity to experiment, problem-solve and re-engineer processes and procedures independently.
Good analytical skills, communication, inter-personal skills, and teamwork to work across the library, polys, schools/depts and manage vendors and contractors to implement solutions or resolve issues.
Able to manage concurrent projects with initiative and minimal supervision.
Customer-oriented, quality mindset, meticulous and detailed.
Knowledge of design thinking will be an advantage.
Proven effective team leader with active listening skills and open to explore, experiment and implement new ideas.
Good planning, organizing and follow through skills with the ability to develop and document Standard Operating Procedures (SOP).
[What we are looking for]
About Ngee Ann Polytechnic:
At Ngee Ann Polytechnic, our nine academic schools offer over 40 full-time diplomas to a growing student population of more than 15,000. As a public tertiary institution, internationally-recognised for its academic excellence and close industry links, NP prides itself on having a dedicated and professional teaching faculty, complete with campus facilities that are among the finest in the world. An institution of higher learning, Ngee Ann Polytechnic believes in giving every student an enriching learning experience and every employee the opportunity to build a meaningful career. If you are a self-starter with an innovative mind, a versatile person with the drive for all-rounded excellence, and a dedicated team player who shares our vision and values, we invite you to join our inspired team.