Job Description

OverviewTo ensure business continuity, the incumbent will support the External Operations function to execute Business Continuity Plans with the support of NUHS institutions (e.g., hospitals, polyclinics, respective Emergency Preparedness (EP) teams), and in collaboration with external stakeholders (e.g., MOH, government agencies, community partners) to handle crises in the event of national/civil emergencies, disease outbreaks, etc.For real time monitoring and response, the incumbent will be assigned to operational cell groups to support the management of incidents, including handling feedback/escalations to relevant stakeholders for resolution. As part of EP, the incumbent will partake in drills, table-top exercises and ground deployment exercises.During peace time, the incumbent will be responsible for operational activities pertaining to resident enrolment and straggler management operations (enrolment and health plan), social prescribing, etc. in support of Healthier SG, Age Well SG or other national/cluster-wide initiatives. * Ground engagement operations:

• To effectively and efficiently deliver role of round ambassadors as required at the community, public healthcare institutions, etc aimed at delivering the desired outcome for residents, patients and cluster (i.e. KPIs) including monitoring and handling feedback.

• Provide inputs to support process design review as well as optimisation of resource allocation:

• Provide insights, relevant data, feedback, etc aimed improving SOPs, operational efficiency, resource optimisation and improving customer experience.

As part of emergency and pandemic response planning, you are required to support in crisis response operations. You will play an active role in :

• Implement SOPs in respond to outbreak incidents and exigencies, as required.
• Provide, assist and implement logistical support plans as required.
• Providing secretariat support to relevant committees and workgroups, if required.

Requirements

• Minimally Diploma in any discipline, preferably in the Healthcare industry.
• At least 3 years of working experiences.
• Confident and comfortable to work with all levels of internal and external stakeholders.
• Possess strong and effective organization skills.
• Able to work in a fast-paced and dynamic work environment, both in indoor and outdoor operational environments.

National University Health System