Job Description

The role is primary responsible for executing back-end sales operations tasks to support sales team. It may include various works, order processing, rate set-up, customer reports, payment of invoices, coordinating with various departments including external vendors and customers, and other tasks that helps to make sales team efficient. All works should be done in an expeditious and compliant manner that best serves the interest of SingPost and the customers.

• Verifying completeness of information in request submissions from sales team for various tasks, e.g. account opening, order processing, etc
• Create and maintain customer accounts and related information within relevant systems, including activities like creating and maintaining service activation/deactivation, rates input, customers\' billing details, and other relevant matters in accordance to signed agreements with customers
• Liaising with the Credit Control team for Credit approval for new customers
• Process Orders/Bookings, create and maintain order data within relevant systems
• Liaising with Account Managers and internal departments to facilitate the execution of the above tasks
• Liaise with printers/suppliers and process payment for supplies or sales expenses
• Perform Account transfer
• Support ad-hoc sales queries and requests such as processing waiver of Late Payment Interest

Support

• Navigating and helping to source solutions, while adhering to internal compliance and process, for sales team in handling external queries, disputes, contracts and tenders
• Prepare reports as per customer\'s requirements
• Log in cases for QA purposes and to carry out meetings with various stakeholders to prevent recurrences and/or for future progress
• Create and/or update user manual/processes for relevant team to refer and provide training as and when required.
• Supporting sales team during account transition or during absence
• Assigning leads to various sales team after understanding customers\' requirements
• preparation of tenders and sales contracts, performing due diligence checks and ensure compliance to internal processes System testing/ migration
• Participate in system testing/migrations and provide user input for enhancement

Process Management and Improvement

• Gatekeeper to ensure compliance to processes by sales team when receiving service requests and performing tasks mentioned above
• Flag process violations to reporting manager for remediation
• File and maintain records of contracts/forms and service requests
• Identify and raise opportunities for improvement for existing or new systems and processes

Requirements

• More than 5 years of sales, admin or back-end supporting experience

• Established capabilities to be able to adapt to a dynamic working environment, and high demand on time sensitive actions

• Able to communicate with multi stakeholders, internally and externally, via calls and emails

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

14 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post