Job Description

1. Job Purpose
The staff is responsible for managing the assigned functions in OSS-General Services.
2. Duties and Responsibilities
Primary Responsibilities and Duties (80%)

• Manages the operation and systems, as well as reviews and improvements of the functional units in OSS-General Services:

• Security & Carpark Management

• Ensure the clear administration of carpark policy
• Management of service vendors performance in terms of maintenance, breakdown response and cost of service of the key systems (Card access, CCTV, Carpark, walkie talkie)
• Proper maintenance of the overall master key and process of key issuance, audit and changes.
• Review the various Code Black, feedback, Ehor cases raised and recommend improvement and changes where necessary.
• Work closely with Queenstown NPC for the investigation and review of cases reported from NUH, and takes necessary and relevant actions to help the hospital in reducing them.
• Participate in the KRWSSWG team to promote and enhance security awareness and support
• Conduct of regular dialogue session with staff
• Handles service feedback and review/improvement to the services.
• Review and propose new initiatives to improve the services.
• Ensure timely review of service/lease/license contract terms and conditions and cost of services/contracts.
• Work with the various functions' staff and other NUH departments on service improvement initiatives.
• Work with the various functions to manage and review the feedback / incidents and ensure corrective action and necessary follow up on discipline or workflow update is done
• Assist with the department's logistics, equipment and services including procurement, inventory, payments and record management.
• Assist with the review and updating of the department's policy, SOP documents, Emergency Response plan for the department and financial budgeting.

Secondary Responsibilities and Duties (20%)

• Handles Staff Development and discipline.
• Timely completion of assigned projects within approved budget amount.
• To review training plan of direct staff
• Maintenance of respective functional unit's SOPs and documentations.
• Perform any other duties assigned by Supervisor.

3. Job Specification/Requirements

• Minimum Bachelor's Degree. (Public Safety and Security, Engineering)
• Relevant working experience.
• Service oriented and customer focused.
• Good communication and interpersonal skills.
• Good analytical and process skills.
• Office hours : Mon-Thur : 830am to 6pm , Fri : 830am to 530pm

Skills Required