Job Description

What the role is:Undertake Customer Service & Case Management and support Service Data Management & Analytics. Manage projects related to QSM operations and service improvements. You will be working in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.What you will be working on:

• Assist in frontline service operations for feedback and appeals to MOH. The role includes handling public feedback and case management. \xe2\x80\xa2 Analyse data (calls, emails) for reporting and provide customer insights, as well as support development/data insights projects

What we are looking for:

• Tertiary education in any discipline \xe2\x80\xa2 Prior experience in QSM and/or healthcare is an advantage \xe2\x80\xa2 Good writing skills and have project management experience \xe2\x80\xa2 Pleasant, motivated self-starter who displays initiative and is a good team player \xe2\x80\xa2 Strong initiative, resourceful and collaborative in working with internal and external stakeholders for co-solutions Key Competencies Require \xe2\x80\xa2 Thinking Clearly & Making Sound Judgements - Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations; ability to grasp timelines, operating context and ground realities. \xe2\x80\xa2 Learning & Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working. \xe2\x80\xa2 Improving & Innovating - Ability to seek continual improvements, and to innovate and experiment while managing the risks involved. \xe2\x80\xa2 Working Effectively with Stakeholders - Ability to mobilise and rally partners and stakeholders towards a collective purpose. As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.

About Ministry of Health:The Ministry of Health\'s (MOH) vision is to champion a healthy nation with our people - to live well, live long and with peace of mind. As an open country constantly exposed to an interconnected world, Singapore faces complex issues in public healthcare. MOH constantly grapples with new challenges brought on by an increasingly globalised world, a rapidly ageing population and rising expectations. MOH\'s responses to these challenges include preventing and managing the outbreak of diseases such as SARS and Influenza A (H1N1), designing a healthcare system that delivers care in an integrated and effective manner, growing the capacity and capabilities within the sector, and managing healthcare inflation. As an MOH officer, you will be involved in formulating and implementing policies that guide Singapore\'s healthcare ecosystem. You will work alongside a team with varied skills and backgrounds, but with the common goals of (i) promoting good health and reducing illnesses; (ii) ensuring that Singaporeans have access to good and affordable healthcare; and (iii) pursuing medical excellence. Your work will have far-reaching impact on the health and lives of Singaporeans.

Ministry of Health