Job Description

ECOS Documentation Requirements

• System Documentation: To liaise with ECOS Synapxe Team to ensure access to consolidated documents describing ECOS technical makeup and workflows for updates (e.g. on external requests and use of system admin tools)
• User Documentation: To ensure each functional module has an updated "Yellow Pages" to refer for troubleshooting and as a basis for future enhancements. Includes quick reference guides and Frequently Asked Questions (FAQ).
• Administrative Documentation: To identify and curate SOPs for OHRPP ECOS Maintenance and Enhancements, processes and guidelines

Change Adoption Support

• Training and Support: Facilitate and support training sessions for new users, dissemination of user guides and assistant bot, support escalation paths & upkeep FAQs.
• Change Management: To engage with stakeholders, facilitate ECOS User Satisfaction Survey and review results.
• System Stabilisation: Review of ECOS survey results, refine balance scorecard tabulations and curate index for facilitating regular health checks of each module performance.

Job Requirements

• Degree, preferably in Science / Life Sciences / Nursing / Pharmacy / Health Science
• Experience in research, IRB and related training would be an advantage.
• Possess good organization, project management and preferably with data analytical and good writing skills

Personal Attributes

• Demonstrated good inter-personnel and influencing skills in working with different groups of stakeholder
• Team-player, demonstrates excellent team spirit and skills in supporting teams and manager
• Ability to handle and manage stressful situations and work independently under pressure

Skills Required